For screen reader problems with this website, please call210-590-12822 1 0 5 9 0 1 2 8 2Standard carrier rates apply to texts.

From Sales to Service Our People Are the Difference! - Visit Us Today at 5735 Randolph Blvd., San Antonio, TX
Family-Owned & Operated for Over 30 Years! Same Day Pickup & Delivery Available for In Stock Items - SHOP TODAY!

Maintenance Guide

Refrigerators:

  • Should be set at 37 Degrees or in Middle Setting.
  • Freezers should be set at 0 Degrees or in Middle Setting.
  • Refrigerator and Freezer doors should never be left open.
  • Clean the condensing coils every 6 months.
  • In the event of a power surge, turn off the refrigerator for 5 minutes then restart.
  • Do not move the controls on the refrigerator — it will void your warranty.
  • We do not hook up Ice Makers.
  • We do not warranty water and Ice Makers.
  • We do not provide new or used water/ice maker filters.

Dryers:

  • Clean out lint filter after each use.
  • Be sure outside vent is clear of obstruction.
  • Maintain your dryer at least once a year — dryers build up lint inside.
  • Dryer cannot be pushed back against wall.
  • Dryers that take too long to dry need to be checked for obstruction first before calling office.
  • A Dryer will not be installed with a stove cord.

Washers:

  • Make sure drain line is NOT clogged.
  • Do not overload the machine — it will NOT wash the clothes properly and will take the washer off balance.
  • All washers must be cleaned with hot water and bleach/vinegar by running a cycle.
  • Using too much detergent will cause washer to take too long to wash and may damage the machine (voiding warranty).
  • For HE machines: 2 tablespoons of detergent per load is the maximum.

Stoves:

  • Do not use the stove as a heater for your home.
  • Clean your stove regularly. A DIRTY STOVE CAN CAUSE A FIRE!
  • Unplug when cleaning and let dry completely before plugging in again.
  • Regularly check your burn out elements and igniter.
  • We do not hook up gas lines.
  • A Stove will not be installed with a dryer cord.

Important Information about Refrigerators:

  1. Set your controls at 0 degrees for the freezer and 37 for the refrigerator, or in the middle if using dials. DO NOT move the controls, as this prevents the refrigerator from starting up properly.
  2. Do not overstuff your refrigerator or block airways — allow air to circulate.
  3. Allow 24–48 hours for the refrigerator to reach temperature before putting food inside.
  4. If connecting the water line, make sure to bleed the line before connecting it.
  5. Do not push your refrigerator all the way back — it will block air circulation.
  6. We do not provide new water filters. You must purchase and install your own. Be sure to press the water dispenser and fill several cups to allow the water to flow through the new filter.

If you have any questions, please feel free to call our store. We will be happy to answer any questions you may have.

Work Order Agreement

You will receive a phone call with your appointment date and 2-hour time frame the day before or the morning of your appointment based on your zip code. The appointment date and time is approximate (NOT guaranteed), depending on the appointments, circumstances and or traffic before your scheduled repair. You may be rescheduled for the next business day if we do not finish all appointments on time. If you are not home in the time frame we have provided and or you do not answer the phone, we will reschedule your appointment for the next available date, and you will be subject to a trip charge.

To promise good health and safety of our service providers, we reserve the right to refuse or reschedule work due to unsafe conditions, which include, without limitation, extreme temperatures, natural disasters or the existence of other hazards, real or perceived.

  • There will be a trip charge based on your zip code if the appliance was not installed correctly by anyone other than our service providers.
  • A trip charge applies if the problem is caused by your home, such as a bad outlet or a clogged drain line or vent.
  • If the technician cannot find anything wrong with your appliance(s).
  • If we find clothes stuck in the appliance that caused it to malfunction, such as socks or undergarments.
  • In the event pests, rats, or cockroaches are found in your home and/or in appliances, the warranty is automatically null and void.
  • If appliances are found to be broken due to neglect, vandalism, or attempts to be repaired by any other person not ordered by our company, the customer will be fully responsible for all repairs and trip charges.
  • If an appliance is beyond repair due to these circumstances, the customer will be fully responsible for purchasing a new appliance.

The free warranty provided consists of 60 Days of Parts and 1 Year Labor. If it is after 60 days from the day you purchased, you will be responsible for parts, which are to be paid directly to the service provider. The labor is free, and if you had your appliance delivered, your trip charge is covered as well. If you had your appliance picked up at the store, you will be subject to a one-time trip charge.

Please inspect your appliance before the technician leaves your home to ensure it is in working order. Technicians are not responsible for rescheduling an appointment for you. If we need to return to your home to install a part or for any other reason, please call the office to follow up with your appliance repair appointment or if you have any questions or concerns.

I further understand that I should re-inspect the appliance immediately during and after the first use, within 4 hours, and again 24 hours from now. I also understand that I should inspect the appliance on a regular basis.

I understand the appliance store from which I purchased will not be responsible for loss, leaks, or damages caused by fire, theft, testing, or any other causes beyond our control that occur after installation.

Warranty Clauses

  1. YOU ARE PURCHASING A USED APPLIANCE: Although all of our appliances go through a thorough inspection process, we cannot guarantee the equipment will not fail due to the nature of its used condition. In some cases, we have taken parts from another identical or similar machine and installed it on the machine you are purchasing. Refrigerator gas may have been removed and replaced in your refrigerator. Appliances may also make low mechanical noises because of their used condition. PLEASE NOTE: Warranties do not cover spoiled food, damaged clothing, or other personal effects due to the malfunction of appliance.
  2. Cancellation and Non-Reversal of Payments:
    • Agreement to Terms: By agreeing to this warranty, the customer agrees not to contact their credit card or bank company to cancel or reverse any transactions related to the monthly warranty fee.
    • Immediate Termination: Any attempt to reverse or cancel payments will result in the immediate termination of the warranty. The customer will no longer be eligible for any warranty claims or services.
    • Legal Recourse: A Plus Appliance reserves the right to seek legal recourse for any fraudulent activity related to payment cancellations or reversals.
  3. Exclusions and Limitations:
    • Excluded Damages: This warranty does not cover damage caused by misuse, abuse, neglect, unauthorized repairs, alterations, or external factors such as accidents, natural disasters, or power surges.
    • Commercial Use: Appliances used for commercial purposes are not covered under this warranty. This warranty is intended solely for residential use.
    • Consumable Parts: Consumable parts such as filters, belts, and bulbs are not covered. These parts are the responsibility of the customer to replace as needed.
    • Transferability: This warranty is non-transferable and is only valid for the original purchaser. If the appliance is sold or transferred to another party, the warranty becomes void.
  4. Limitation of Liability:
    • Repair or Replacement: The liability of A Plus Appliance under this warranty is limited to the repair or replacement of defective parts or appliances, at our discretion.
    • No Incidental Damages: Under no circumstances will A Plus Appliance be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the appliance.
    • Maximum Liability: The maximum liability of A Plus Appliance shall not exceed the original purchase price of the appliance.
  5. Governing Law:
    • Jurisdiction: This warranty agreement is governed by the laws of the State of Texas. Any disputes arising under this agreement will be resolved in the appropriate courts of Texas.
    • Severability: If any provision of this warranty agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
    • Waiver: The failure of A Plus Appliance to enforce any provision of this warranty agreement shall not be construed as a waiver of such provision or the right to enforce it.
    • Modification: This warranty agreement may only be modified in writing by both parties. Verbal agreements or modifications are not valid.
    • Entire Agreement: This warranty agreement constitutes the entire agreement between the customer and A Plus Appliance regarding the Lifetime Warranty and supersedes any prior agreements or understandings, whether written or oral.

Customer Responsibilities:

  1. Proper Use and Maintenance: The customer is responsible for using and maintaining the appliance according to the manufacturer's instructions.
  2. Timely Reporting: The customer must report any defects or issues promptly to avoid further damage.
  3. Dryer Vent Cleaning: IF YOU LIVE IN AN APARTMENT COMPLEX AND ARE PURCHASING A DRYER, PLEASE MAKE SURE THE PROPERTY MANAGER PERFORMS A DRYER VENT CLEANING SERVICE PRIOR TO CONNECTION OF DRYER TO THE HOME’S DRYER VENT SYSTEM. This is the most common warranty problem you will have due to the vent system exiting through the roof causing the vent to clog and not allowing the dryer to properly exhaust the hot air. This causes damage to the machine and can cause a FIRE in your home.

ITEMS NOT COVERED UNDER WARRANTY:

  • Cosmetic pieces are not covered under warranty (i.e. missing knobs, shelves, light bulbs, covers, door handles, door seals). If the missing or broken item does not affect the function of the unit it will not be covered. Please make sure you have closely inspected your purchase.
  • Damaged Circuit Boards: If the cause of damaged circuit boards, electronics, or functionality of the appliance is due to moisture, misuse, abuse, neglect, or infestation with insects, your warranty will not cover the item.
  • Power Surges: In the event your appliance malfunctions due to a power surge in your home, your appliance will not be covered unless a power surge protector is connected to the appliance.